Refund & Cancellation Policy

US Motor Carriers Compliance Office LLC (USMCCO)
✉ info@usmccoffice.com
☎ (551) 360-5457

Effective Date: November 25, 2025

1. Private Service Disclosure

US Motor Carriers Compliance Office LLC (USMCCO) is a private third-party administrative service provider. We are not affiliated with the U.S. Department of Transportation (USDOT), the Federal Motor Carrier Safety Administration (FMCSA), or any government agency.

We provide filing preparation and administrative submission support for a fee.

2. Scope of This Policy

This policy applies to all purchases made through our website, by invoice, or by phone for compliance-assistance services, document preparation, and regulatory filing support.

Because administrative work often begins shortly after payment is received, certain services may become non-refundable once processing has started.

3. 24-Hour Cancellation Period

You may cancel your order within 24 hours of payment for a full refund, provided that work has not yet begun.

To request cancellation, email info@usmccoffice.com and include:

  • Invoice number
  • Full name
  • USDOT number (if applicable)
  • “Cancellation Request” in the subject line

4. When Work Is Considered Begun

Administrative processing is considered to have commenced once any of the following occurs:

  • Order details are reviewed by a representative
  • A filing draft or document is prepared
  • Access to FMCSA systems is initiated using client credentials
  • Electronic or manual submission to FMCSA has begun

Once processing has commenced, the service is considered in progress.

By completing payment, the client authorizes USMCCO to begin administrative preparation immediately.

5. Refund Eligibility

Situation

Refund Outcome

1 – Cancel within 24 hours & before work begins
2 – Cancel after preparation but before submission
3 – Filing already submitted to FMCSA
4 – Verified duplicate payment

1 – Full refund (100%)
2 – Partial refund (service fee minus $25 administrative cost) 
3 – No refund
4 – Full refund of duplicate amount

6. Non-Refundable Services Once Initiated

The following become non-refundable once processing has begun:

  • MCS-150 filings or updates
  • Unified Carrier Registration (UCR) filings
  • FMCSA PIN retrieval or system access
  • Expedited or priority processing
  • Manual or fax submissions
  • Consultation calls exceeding 15 minutes

Expedited processing fees compensate for immediate administrative allocation and are non-refundable once processing has commenced.

7. Client Responsibility

Clients are responsible for ensuring the accuracy of all information provided.

Refunds will not be issued for delays, rejections, or resubmissions required due to inaccurate, incomplete, or outdated information supplied by the client.

8. Government Processing Delays

USMCCO is not responsible for processing delays caused by FMCSA, USDOT systems, UCR boards, or third-party systems.

Once a filing has been submitted, external processing delays do not qualify for a refund.

9. Billing Concerns & Dispute Resolution

If you believe a billing error has occurred, please contact us at info@usmccoffice.com before initiating a chargeback.

We are committed to resolving legitimate concerns promptly.

USMCCO reserves the right to dispute chargebacks for services that have been rendered in accordance with this policy.

10. Duplicate or Unauthorized Charges

If you believe you were charged twice or charged in error, notify us immediately.

Verified duplicate charges will be refunded to the original payment method within 5–10 business days.

11. Policy Updates

This policy may be updated periodically. Changes take effect upon posting on our website.

Continued use of our services constitutes acceptance of the updated terms.